top of page

MyWay Hotel Terms & Conditions

1. Booking & Reservations

  • A reservation is confirmed only after full payment or deposit is received.

  • Payment can be made via credit/debit card, online payment platforms, or cash.

  • Cancellation policy:

    • Free cancellation up to 7 days before arrival.

    • Late cancellations or no-shows: the deposit will be retained.

    • If cancellation is made less than 24 hours before check-in, the full room price will be charged.

  • Modifications to bookings are subject to availability and may incur fees.

2. Check-In & Check-Out

  • Check-in: 15:00 – 21:00

    • Late check-in is available upon request and may incur additional charges.

  • Check-out: by 11:00

  • Valid government-issued ID or passport is required at check-in.

3. Room Rates & Payment

  • Room rates are inclusive of taxes and service charges.

  • Additional charges may apply for amenities, meals, or extra beds.

  • Hotel reserves the right to pre-authorize or charge a security deposit.

4. Guest Conduct

  • Maximum occupancy depends on the room type.

  • Guests are responsible for maintaining proper behavior and respecting other guests.

  • Smoking Policy: Smoking in the room will incur a €200 fee.

  • Pet Policy: Pets are allowed. A €30 fee will be charged if deep cleaning is required.

  • Theft Policy: Stealing towels, hairdryers, or other hotel property will result in a charge of double the value of the stolen item plus €50.

5. Liability & Safety

  • The hotel is not responsible for loss, theft, or damage to personal belongings.

  • Guests are liable for any damage caused to hotel property.

  • Safety rules and instructions (fire exits, emergency procedures) must be followed.

6. Special Requests

  • Special requests (cribs, extra beds, room preferences) are subject to availability.

7. Privacy

  • Guest information is collected for reservation, billing, and marketing purposes.

  • Data may be shared with travel agencies or booking platforms when necessary.

8. Force Majeure

  • The hotel is not liable for disruptions caused by natural disasters, strikes, or other unforeseen events beyond its control.

9. Governing Law & Dispute Resolution

  • These terms are governed by the laws of Portugal.

  • Any disputes arising from these terms will be resolved by the Portuguese courts, unless both parties agree to alternative dispute resolution (arbitration).

bottom of page