General travel conditions of Voelcker Turismo, Unipessoal LDA (the company that operates MyWay Kite & Surf)
​
Please read carefully the following terms and conditions and notices that govern the contractual relationship between you and Voelcker Turismo Unipessoal LDA - hereinafter referred to as MyWay Kite & Surf, which you acknowledge with your registration. Insofar as they have been effectively agreed, the following conditions will become the content of the travel contract between the customer and MyWay Kite & Surf.
Travel registration
With the travel registration, the customer offers MyWay Kite & Surf the conclusion of a binding travel contract. Registration can be made orally, in writing, by telephone or by other means of remote communication. The customer is responsible for all contractual obligations of fellow travelers for whom he makes the booking as for his own, provided that he has accepted this obligation by express and separate declaration.
Travel confirmation
The contract is concluded with the receipt of the declaration of acceptance by MyWay Kite & Surf. It requires no specific form. The contract is based on our website, an offer made by us individually, the information about the trip in question and this general one
Travel conditions and information in the travel confirmation. If the content of the travel confirmation differs from the content of the registration, it is considered a new offer to which MyWay Kite & Surf is bound for a period of 10 days. The contract is concluded on the basis of this new offer if the customer accepts this new offer within the binding period. A deposit following the handover of the security note (see 3.) is considered acceptance.
Payment of the travel price
After confirmation of the booking by MyWay Kite & Surf, a deposit of a maximum of 10% of the travel price is due within 7 days.
Services
4.1 The contractually agreed services result exclusively from the descriptions of the respective trip on our website or in the special advertisement and from the trip confirmation in accordance with Section 2 of these General Terms and Conditions. They are binding for MyWay Kite & Surf. However, MyWay Kite & Surf expressly reserves the right to change the catalog information or the website before the conclusion of the contract for objectively justified, significant and unforeseeable reasons, about which the traveler will of course be informed immediately. For age-related price reductions, the age at the start of the journey of the person traveling is decisive.
4.2 Participation in the sports courses and programs offered by MyWay Kite & Surf requires mental and physical fitness. It is therefore strongly recommended to have a sports doctor examined before you start your journey. In principle, the customer runs the sports courses and programs at his own risk and must comply with local, national and international safety guidelines. The instructors must be obeyed during the courses and programs. Infringements will result in immediate exclusion without entitlement to a partial reimbursement of the travel price. Customers who book a sports course or a sports program must have the required and described experience.
4.3 Proof of material rental is required (e.g. VDWS - IKO license). The instructor responsible has
the right to rewrite the booked sports course or the booked sports program in the event of insufficient qualifications.
4.4 If a sports course / program or equipment rental cannot be carried out due to weather conditions, the customer is not entitled to a refund.
Changes in performance
5.1 The information contained in the brochures and our online offers are binding for the tour operator. With regard to the travel advertisement, the tour operator expressly reserves the right for objectively justified, substantial and unforeseeable reasons
Conclusion of the contract to declare a change in the tenders, of which the customer will be informed prior to booking.
5.2 Changes and deviations of individual travel services from the agreed content of the travel contract, which occur after the contract is concluded and which are not brought about by MyWay Kite & Surf in bad faith, cannot be completely ruled out. Changes or deviations in individual travel services that become absolutely necessary after the conclusion of the contract are only permitted insofar as they are not significant and do not affect the overall layout of the booked trip. MyWay Kite & Surf undertakes to inform the customer immediately about changes in service. Any warranty claims remain unaffected insofar as the changed services are defective.
Price changes
6.1 MyWay Kite & Surf is entitled to increase the travel price if the following price components increase or arise unexpectedly for MyWay Kite & Surf and after the conclusion of the contract due to circumstances for which MyWay Kite & Surf is not responsible:
Foreign exchange rates; Transport tariffs and prices (in particular in the event of oil price increases); official fees or other official charges, such as B. Port and airport charges. However, the price increase is only permitted if there is a period of more than 4 months between the conclusion of the contract and the start of the trip.
6.2 The travel price may only be increased to the extent specified in section 6.1
Price components and their impact on the cost of the trip. If the transport costs existing when the travel contract was concluded, in particular the fuel costs, increase, MyWay Kite & Surf can increase the travel price in accordance with the following calculation:
In the case of an increase related to the seat, MyWay Kite & Surf can demand the increased amount from the travel participant.
In other cases, the additional transport costs required by the transport company for each means of transport are divided by the number of seats on the agreed means of transport. MyWay Kite & Surf can demand the resulting increased amount for the single seat from the travel participant. If the taxes applicable at the time of conclusion of the contract, such as port or airport fees, are increased compared to MyWay Kite & Surf, the travel price can be increased by this corresponding, pro-rata amount. MyWay Kite & Surf is obliged to specify and document the reasons and scope of the price increase for the tour participant upon request.
6.3 MyWay Kite & Surf must notify the travel participant of any price increase immediately, at the latest, however, by the 21st day before the start of the journey to the customer. Price increases after this point in time are not permitted. 6.4 If the total travel price increases by more than 5%, the
Participants are entitled to withdraw from the contract without paying any compensation. The withdrawal must be declared immediately after notification by MyWay Kite & Surf to this or the booking travel agency. Instead of withdrawing from the contract, the traveler is also entitled to choose another trip of the same value from the offerings of MyWay Kite & Surf.
Cancellation by the traveler
7.1 The traveler can withdraw from the contract at any time before the start of the journey. To avoid misunderstandings, we ask the tour participant to declare their withdrawal in writing.
7.2 If the travel participant withdraws from the travel contract before the start of the trip (cancellation), MyWay Kite & Surf can claim the following flat-rate cancellation compensation:
For all package deals not included in multi-day ship / cruises: o Withdrawal later than 7 days before departure: 50% o Withdrawal within 24 hours before departure 100%
For all package tours with a component of multi-day ship / cruises: o Withdrawal later than 7 days before departure: 50% o Withdrawal within 24 hours before departure 100%
The cancellation compensation is calculated from the final travel price per registered travel participant. as
The key date for calculating the deadline is the receipt of the declaration of withdrawal. The flat rate
Cancellation compensation has been determined taking into account the expenses usually saved and the acquisition that is usually possible through other use of the travel services. The travel participant is free to provide evidence of lower or no damage at all.
7.3 Until the start of the journey, the traveler can request that a third party take over the rights and obligations from the travel contract instead. MyWay Kite & Surf can object to the entry of the third party if this does not meet the special travel requirements or if its participation is contrary to legal regulations or official orders. If a third party enters into the contract, the original traveler and the replacement participant MyWay Kite & Surf are jointly and severally liable for the travel price and the additional costs arising from the entry of the third party. The rebooking costs are charged by MyWay Kite & Surf with a flat rate of € 50. The traveler is free to provide evidence of low costs.
Travel cancellation insurance and other insurance
8.1 The participant can take out travel cancellation insurance against the cancellation costs (cancellation compensation) mentioned in section 7.2. MyWay Kite & Surf strongly recommends taking out such insurance.
8.2 MyWay Kite & Surf also recommends booking full travel insurance with the following insurances: travel health, luggage, travel accident and travel liability insurance as well as emergency insurance including coverage of additional costs for repatriation in the event of an accident or illness.
Cancellation by MyWay Kite & Surf
9.1 MyWay Kite & Surf can withdraw from the trip up to 28 days (46 days for ship trips) before the start of the trip if the minimum number of participants specified in the respective service description or in other documents / travel confirmations has not been reached. You will be informed of the withdrawal immediately and you will receive the paid travel amount back immediately.
9.2 If MyWay Kite & Surf is ready and able to cancel the trip despite not achieving the advertised
If the minimum number of participants is to be carried out under changed conditions, you will be informed of this at the same time as the declaration of withdrawal. The traveler is free to accept or decline this offer. If the traveler agrees to this offer, a new travel contract is concluded on this basis.
9.3 If a participant permanently disrupts the implementation of the trip despite a warning, he is the
Tour operator is entitled to terminate the travel contract. In this case, he retains the right to the travel price, but must allow the value of saved expenses to be offset.
Cancellation of the contract due to exceptional circumstances
10.1 If the trip is made considerably more difficult, endangered or impaired as a result of force majeure that was unforeseeable when the contract was concluded (e.g. war, civil unrest, sovereign orders, natural disasters), both MyWay Kite & Surf and the participant can terminate the contract.
10.2 MyWay Kite & Surf can demand appropriate compensation for services already provided or for services still to be provided at the end of the trip.
10.3 MyWay Kite & Surf is obliged to take the necessary measures as a result of the cancellation of the contract, especially if the contract included return transport, to transport the traveler back. Additional costs for the return transport are to be borne by the contracting parties in half, otherwise the additional costs are borne by the traveler.
MyWay Kite & Surf liability
MyWay Kite & Surf is liable within the scope of the due diligence of a prudent businessman for:
Conscientious preparation of the trip
Careful selection and review of service providers
Correctness of the service descriptions
Organization, reservation and provision of the services in accordance with the travel contract
Safe and proper, careful conduct of the courses
Provision of the booked accommodation as described on the website or the correspondence during the booking
Limitation of Liability
12.1 The contractual liability to the customer for compensation for damages that are not
Physical injury is limited to three times the travel price,
insofar as damage to the customer is not caused by gross negligence or willful intent, or
as far as MyWay Kite & Surf is responsible for any damage suffered by the customer solely due to the fault of a service provider.
12.2 The liability of MyWay Kite & Surf is excluded or limited, as far as international
Conventions or statutory provisions or ordinances based on such, which are to be applied to the tour operator or the services to be provided by a service provider and whose or the tour operator's liability is excluded or limited thereafter. 12.3 If MyWay Kite & Surf only arranges individual third-party services (e.g. only flights, rental cars, charter boats, train, hotel, excursions, etc.) or travel programs from third-party organizers, MyWay Kite & Surf is only liable for the proper mediation of the service and not for the provision of the service itself. The conclusion of the contract and its content are based on the respective provisions of the third party contracting party of the traveler. These are available on request.
Duty to cooperate and rights of the traveler in the event of a defective trip
13.1 If the trip is not performed in accordance with the contract, the tour participant can request redress. The customer is obliged to notify MyWay Kite & Surf immediately of any lack of travel that has occurred. If the travel customer culpably neglects to report a defect, there is no entitlement to a reduction in price. This only does not apply if the advertisement is clearly hopeless or unreasonable for other reasons. MyWay Kite & Surf can refuse the remedy if it requires a disproportionate effort.
13.2 If MyWay Kite & Surf does not provide a remedy within a reasonable period determined by the tour participant, the tour participant can remedy the situation himself and demand reimbursement of the necessary expenses. It is not necessary to set a deadline if MyWay Kite & Surf refuses to remedy the situation or if immediate remedy is required due to a particular interest of the tour participant. 13.3 For the duration of a non-contractual travel service, the travel participant can assert a claim to a reduction in the travel price (reduction). However, this claim does not apply if the tour participant culpably fails to report the defect.
13.4 If the trip is significantly impaired as a result of a defect or is due to a defect
If the trip or its continuation is unreasonable for an important reason for the traveler, the traveler can withdraw from the travel contract within the framework of the statutory provisions. The traveler has to set a reasonable deadline for remedial action beforehand. There is no need to set such a deadline if a remedy is impossible or if MyWay Kite & Surf refuses or if the immediate termination of the contract is justified by a special interest of the travel participant.
Exclusion of claims and statute of limitations
14.1 The participant has claims for non-contractual provision of travel services within one month of the contractually stipulated end of the trip against MyWay Kite & Surf Voelcker Turismo, Unipessoal LDA - Forte da Barra, Jardim Oudinot - 3830-565 Gafanha da Nazaré, Região Aveiro
Portugal to assert. It is recommended to submit the claim notification in writing. To
At the end of this period, the traveler can assert claims if, through no fault of their own, he is at the
Compliance with the deadline has been prevented. Notwithstanding this, baggage damage must be reported within 7 days, baggage delays within 21 days and baggage loss without notice after delivery (if booked via MyWay Kite & Surf).
14.2 Claims of the travel participant, with the exception of those due to physical injuries and damage to health, become statute-barred after one year. The statute of limitations begins on the day that should follow the day of the contractual end of the trip. If the travel participant has asserted such claims, the statute of limitations is suspended until the day on which MyWay Kite & Surf or its liability insurance rejects the claims in writing.
Applicable Law and Jurisdiction
Portuguese law applies to all contractual and legal relationships between MyWay Kite & Surf and the traveler. The customer can only sue MyWay Kite & Surf at its headquarters. Of the
The place of jurisdiction for trips by MyWay Kite & Surf is Gafanha da Nazaré. For lawsuits from
MyWay Kite & Surf against customers or contractual partners of the travel contract, the merchants, legal
People under public or private law or who have their place of residence or habitual abode abroad, or whose place of residence or permanent abode is unknown at the time the lawsuit is filed, the place of jurisdiction is agreed to be the registered office of MyWay Kite & Surf. The above only does not apply if international conventions mandatorily stipulate something else.
Other provisions
The ineffectiveness of individual provisions of the travel contract including these travel conditions does not result in the ineffectiveness of the entire travel contract.
MyWay Kite & Surf
Voelcker Turismo, Unipessoal LDA
Forte da Barra, Jardim Oudinot
3830-565 Gafanha da Nazaré
Aveiro Region Portugal
Internet: http://www.myway-kitesurf.com
Email: info@myway-kitesurf.com
Register court Gafanha da Nazaré, Portugal
Managing director: Matthias Völcker
​
General travel conditions of Voelcker Turismo, Unipessoal LDA
(The company that runs MyWay Kite & Surf)
Please read carefully the following terms and conditions and notices, which define the contractual relationship
between you and Voelcker Turismo Unipessoal LDA - hereinafter referred to as MyWay Kite & Surf, which
you accept with your registration. The following terms and conditions, if effectively agreed upon, will become
part of the travel contract between the customer and MyWay Kite & Surf.
1. travel registration
With the travel registration the customer offers MyWay Kite & Surf the conclusion of a binding travel contract.
The registration can be made orally, in writing, by telephone or other means of remote communication. The
customer is responsible for all contractual obligations of fellow travelers for whom he / she makes the booking
as for his / her own, provided that he / she has assumed this obligation by explicit and separate declaration.
2. travel confirmation
The contract is concluded with the receipt of the declaration of acceptance by MyWay Kite & Surf. It does not
require a specific form. The contract is based on our Internet presence, an offer individually prepared by us,
the information about the trip in question and these general travel conditions as well as information in the
travel confirmation. If the content of the travel confirmation differs from the content of the registration, it is
considered a new offer to which MyWay Kite & Surf is bound for a period of 10 days. The contract is concluded
on the basis of this new offer if the customer accepts this new offer within the binding period. A down
Payment following the delivery of the security certificate (see 3.) is considered as acceptance.
3. Payment of the travel price
After confirmation of the booking by MyWay Kite & Surf a deposit of maximum 10% of the travel price is due
within 7 days.
4. services
4.1 The contractually agreed services result exclusively from the descriptions of the respective trip on our
website or in the special invitation to tender and from the trip confirmation in accordance with the provisions
of section 2 of these GTCs. They are binding for MyWay Kite & Surf. However, MyWay Kite & Surf expressly
reserves the right, for factually justified, significant and unforeseeable reasons, to declare before the conclusion
of the contract a change in the catalog information or the website, about which the traveler will of course
be informed immediately. For price reductions tied to age, the age at the beginning of the journey of the traveling
person is decisive.
4.2 Participation in the sports courses and programs offered by MyWay Kite & Surf requires mental and physical
fitness. It is therefore strongly recommended to have a medical examination before the start of the trip. In
principle, the customer runs the sports courses and programs at his own risk and must comply with local,
national and international safety regulations. During the courses and programs the instructors must be followed.
Violations will result in immediate exclusion without entitlement to a proportional refund of the travel
price. Clients who book a sports course or program must have the required and described experience.
4.3 In the case of equipment rental, proof is required (eg VDWS - IKO license). The responsible instructor
has the right to change the booked sport course or sport program if necessary in case of lack of qualification.
4.4 If a sports course / program or equipment rental cannot be carried out due to weather conditions, the
customer is not entitled to a refund.
5. changes in services
5.1 The information contained in the brochures and our online offers is binding for the tour operator. Concerning
the travel invitation to tender, the tour operator expressly reserves the right, for factually justified,
substantial and unforeseeable reasons, to declare a change in the invitation to tender before conclusion of
the contract, of which the customer will be informed before booking.
5.2 Changes and deviations of individual travel services from the agreed content of the travel contract, which
occur after the conclusion of the contract and which are not caused by MyWay Kite & Surf against good faith,
cannot be completely excluded. Changes or deviations of individual travel services, which become mandatory
After the conclusion of the contract, are only permitted if they are not substantial and do not affect the
overall design of the booked trip. MyWay Kite & Surf commits itself to inform the customer immediately about
service changes. Possible warranty claims remain unaffected, as far as the changed services are afflicted
with defects.
6. price changes
6.1 MyWay Kite & Surf has the right to increase the price of the trip if unforeseeable for MyWay Kite & Surf
and after the conclusion of the contract the following price components increase or arise anew due to circumstances
that are not the responsibility of MyWay Kite & Surf: exchange rates; transportation tariffs and
prices (especially in case of oil price increases); official fees or other official charges, such as port and airport
fees. However, the price increase is only permissible if there is a period of more than 4 months between the
Conclusion of the contract and the start of the trip.
6.2 The travel price may only be increased to the extent corresponding to the increase in price components
mentioned in item 6.1 and its effects on the costs of the trip. If the transportation costs existing at the time of
the conclusion of the travel contract increase, in particular the fuel costs, MyWay Kite & Surf can increase the
travel price according to the following calculation:
a) In case of a seat-related increase, MyWay Kite & Surf can demand the increase amount from the traveler.
b) In other cases, the additional transport costs required by the transport company per means of transport
shall be divided by the number of seats of the agreed means of transport. MyWay Kite & Surf can demand
the resulting increase for the single seat from the traveler. If the taxes, such as port or airport fees, which are
valid at the time of the conclusion of the contract, are increased in relation to MyWay Kite & amp; Surf, the travel
price can be increased by this corresponding, proportionate amount. MyWay Kite & amp; Surf is obligated
to the traveler upon request to specify and prove the reasons and extent of the price increase.
6.3 MyWay Kite & Surf has to inform the traveler about any price increase immediately, but at the latest by the
21st day before the start of the trip. Price increases after this date are not permitted. 6.4 If the total travel
Price increases by more than 5%, the travel participant is entitled to withdraw from the contract without paying
any compensation. The withdrawal must be declared immediately after MyWay Kite & Surf has informed
the customer or the booking travel agency. The traveler also has the right to choose an equivalent other trip
from the MyWay Kite & Surf offer instead of the withdrawal.
7. Withdrawal by the traveler
7.1 The traveler can withdraw from the contract at any time before the start of the trip. To avoid misunderstandings,
we ask the traveler to declare the withdrawal in writing.
7.2 If the participant withdraws from the travel contract before the start of the trip (cancellation), MyWay
Kite & Surf can claim the following flat-rate cancellation compensation:
- For all package tours without part of multi-day ship / cruises:
o Cancellation later than 7 days before departure: 50%.
o Cancellation within 24 hours before departure 100%.
- For all package tours with a component of multi-day ship / cruises:
o Cancellation later than 7 days before departure: 50%.
o Cancellation within 24 hours before departure 100%.
The cancellation compensation is calculated from the final price per registered travel participant. The deadline
for the calculation of the deadline is the receipt of the cancellation notice. The lump-sum cancellation
Compensation has been calculated taking into account the usually saved expenses and the purchase usually
possible through other use of the travel services. The travel participant is at liberty to prove that the damage
was lower or not incurred at all.
7.3 Until the start of the tour, the traveler can demand that a third party enters into the rights and obligations
of the travel contract in his place. MyWay Kite & Surf can object to the entry of the third party if the third party
does not meet the special travel requirements or if his participation is contrary to legal regulations or official
orders. If a third party enters the contract, the original traveler and the substitute participant MyWay
Kite & Surf are liable as joint debtors for the travel price and the additional costs arising from the entry of
the third party. MyWay Kite & Surf will charge a flat rate of 50 € for the rebooking costs. The traveler is at
liberty to provide proof of low costs.
8. Travel cancellation insurance and other insurance
8.1 The travel participant can insure himself against the cancellation costs mentioned in paragraph 7.2 (cancellation
compensation) through travel cancellation costs insurance. MyWay Kite & Surf strongly recommends
the conclusion of such an insurance.
8.2 MyWay Kite & Surf additionally recommends booking a travel complete insurance with the following insurances:
Travel health, luggage, travel accident and travel liability insurance as well as an emergency insurance
among other things inclusive cover of the additional costs for a return transport in case of accident
or illness.
9. Cancellation by MyWay Kite & Surf
9.1 Up to 28 days (46 days for boat trips) before the start of the trip MyWay Kite & Surf can withdraw from the
trip if the minimum number of participants specified in the respective service announcement or in other documents /
travel confirmations has not been reached. You will be informed of the withdrawal immediately and
the amount paid for the trip will be returned to you immediately.
9.2 If MyWay Kite & Surf is willing and able to carry out the trip at changed conditions despite not reaching the
advertised minimum number of participants, you will be informed of this at the same time as the cancellation
notice. The traveler is free to accept or reject this offer. If the traveler agrees to this offer, a new travel
contract is concluded on this basis.
9.3 If a participant persistently disturbs the execution of the trip despite a warning, the tour operator is entitled
to cancel the travel contract. In this case, he / she retains the claim to the tour price, but must allow the
value of saved expenses to be offset.
10. Cancellation of the contract due to extraordinary circumstances
10.1 If the trip is considerably complicated, endangered or impaired as a result of force majeure (eg war,
civil unrest, sovereign orders, natural disasters) that could not be foreseen at the time of contract conclusion,
both MyWay Kite & Surf and the participant can cancel the contract.
10.2 MyWay Kite & Surf can demand an appropriate compensation for services already rendered or services
still to be rendered to end the trip.
10.3 MyWay Kite & Surf is obliged to take the necessary measures as a result of the cancellation of the
contract, especially if the contract included the return transportation, to transport the traveler back. Additional
Costs for the return transport are to be borne by the parties to the contract in equal parts, otherwise the additional
costs are the responsibility of the traveler.
11. liability of MyWay Kite & Surf
MyWay Kite & Surf is liable in the context of the duty of care of a prudent businessman for
Conscientious preparation of the trip
Careful selection and review of service providers
Correctness of the service descriptions
Organization, reservation and provision of services according to the travel contract
Safe and proper, careful execution of the courses
Provision of the booked accommodation according to the description on the website or correspondence
during the booking
12. Limitation of liability
12.1 The contractual liability towards the customer for damages for damages that are not bodily injuries is
limited to three times the travel price,
a) Insofar as damage to the customer is caused neither by gross negligence nor intentionally or
b) as far as MyWay Kite & Surf is responsible for a damage caused to the customer solely due to the fault of
a service provider.
12.2 The liability of MyWay Kite & Surf is excluded or limited, as far as due to international conventions or on
such based legal regulations or ordinances, which are to be applied to the tour operator or the achievements
which can be furnished by a service provider and whose and / or the adhesion of the tour operator thereafter
is excluded or limited.
12.3 If MyWay Kite & Surf only arranges individual external services (eg only flights, rental cars, charter
boats, rail, hotel, excursions, etc.) or travel programs of external organizers, MyWay Kite & Surf is only liable
for the proper arrangement of the service and not for the service provision itself. The conclusion of the
contract and its contents are based on the respective regulations of the foreign contract partner of the traveler.
These are available on request.
13. obligation to cooperate and rights of the traveler in case of defective travel
13.1 If the tour is not provided in accordance with the contract, the traveler can demand redress. The customer
is obligated to inform MyWay Kite & Surf immediately of any travel deficiency. If the travel customer culpably
omits to report a deficiency, a claim for reduction does not arise. This only does not apply if the notification
is recognizably hopeless or is unreasonable for other reasons. MyWay Kite & Surf can refuse the
remedy if it requires a disproportionate effort.
13.2 If MyWay Kite & Surf does not provide remedy within a reasonable period of time determined by the traveler,
the traveler may provide remedy himself / herself and demand compensation for the necessary expenses.
The determination of a time limit is not necessary if MyWay Kite & Surf refuses the remedy or if immediate
remedy is required by a special interest of the traveler.
13.3 For the duration of a non-contractual travel service, the travel participant can assert a claim for a reduction
of the travel price (reduction). However, this claim shall not apply if the travel participant culpably fails to
report the defect.
13.4 If the tour is significantly impaired as a result of a defect or if the tour or its continuation is not reasonable
for the traveler for good cause, the traveler may withdraw from the travel contract within the framework
of the statutory provisions. Prior to this, the traveler must set a reasonable deadline for remedy. It is not
necessary to set such a deadline if redress is impossible or refused by MyWay Kite & Surf or if the immediate
Termination of the contract is justified by a special interest of the traveler.
14 Exclusion of claims and statute of limitations
14.1 The participant has to assert claims for non-contractual provision of travel services within one month
after the contractually stipulated end of the trip against MyWay Kite & Surf Voelcker Turismo, Unipessoal LDA
- Forte da Barra, Jardim Oudinot - 3830-565 Gafanha da Nazaré, Aveiro Region, Portugal. It is recommended
that the claim be made in writing. After this deadline, the traveler may make a claim if he / she was prevented
from complying with the deadline through no fault of his / her own. By way of exception, damage to baggage
must be reported within 7 days, delayed baggage within 21 days and lost baggage without notice after handover
(if booked through MyWay Kite & Surf).
14.2 Claims of the traveler, except for those due to physical injury or damage to health, shall become timebarred
after one year. The statute of limitations begins on the day which should follow the day of the contractual
end of the trip. If the travel participant has asserted such claims, the statute of limitations is suspended
until the day MyWay Kite & Surf or its liability insurance company rejects the claims in writing.
15. applicable law and place of jurisdiction
All contractual and legal relations between MyWay Kite & Surf and the traveler are governed by Portuguese
law. The customer can sue MyWay Kite & amp; Surf only at its registered office. The place of jurisdiction for
travel of MyWay Kite & amp; Surf is the registered office Gafanha da Nazaré. For legal actions of MyWay
Kite & amp; Surf against customers or contractual partners of the travel contract, who are merchants, legal
Persons of public or private law or persons, who have their domicile or habitual residence abroad, or whose
domicile or habitual residence is unknown at the time of the filing of the action, the place of jurisdiction is the
registered office of MyWay Kite & Surf. The aforementioned does not apply only if international conventions
mandatorily prescribe something else.
16. other provisions
The ineffectiveness of individual provisions of the travel contract including these travel conditions does not
result in the ineffectiveness of the entire travel contract.
MyWay Kite & Surf
Voelcker Turismo, Unipessoal LDA
Forte da Barra, Jardim Oudinot
3830-565 Gafanha da Nazaré
Aveiro Portugal region
Internet: http: // www. myway-kitesurf.com
e-mail: info@myway-kitesurf.com
Register court Gafanha da Nazaré, Portugal
Managing Director: Matthias Völcker
Condições Gerais de Viagem da Voelcker Turismo, Unipessoal LDA (A empresa que dirige o MyWay Kite & Surf)
​ Condições Gerais de Viagem da Voelcker Turismo, Unipessoal LDA
(A empresa que dirige o MyWay Kite & Surf)
Leia atentamente os seguintes termos e condições e notas que definem a relação contratual entre si ea
Voelcker Turismo Unipessoal LDA - doravante referida como MyWay Kite & Surf, que aceita com o seu registo.
Os seguintes termos e condições tornar-se-ão, tanto quanto efectivamente acordado, parte do contrato
de viagem entre o cliente ea MyWay Kite & amp; Surf.
1. registo de viagem
Com o registo de viagem, o cliente apresenta a MyWay Kite & Surf um contrato de viagem vinculativo. O registo
pode ser feito oralmente, por escrito, por telefone ou outro meio de comunicação à distância. O cliente
é responsável por todas as obrigações contratuais das companhias de viagem para os quais faz a reserva,
desde que tenha assumido esta obrigação através de uma declaração explÃcita.
2. Confirmação de viagem
O contrato é celebrado com a recepção da declaração de aceitação pela MyWay Kite & Surf. Não requer around
formulário especÃfico. O contrato baseia-se na nossa presença na Internet, uma oferta preparada individualmente
por nós, as informações sobre a viagem em questão e estas condições gerais de viagem, bem
como as informações na confirmação da viagem. Se o conteúdo da confirmação de viagem for different do
conteúdo da inscrição, é considerada uma nova oferta à qual a MyWay Kite & Surf está vinculada por um perÃodo
de 10 dias. O contrato é celebrado com base nesta nova oferta se o cliente aceitar esta nova oferta
dentro do perÃodo vinculativo. To adiantamento após a entrega do certificado de segurança (ver 3.) é considerado
como proposta aceite.
3. pagamento do preço da viagem
Após confirmação da reserva pela MyWay Kite & Surf, é devido um depósito de no máximo 10% do preço da
viagem no prazo de 7 dias.
4. serviços
4.1 Os serviços acordados contratualmente resultam exclusivamente das descrições da respectiva viagem
no nosso website ou no concurso especial e da confirmação da viagem de acordo com as disposições da
secção 2 destas CGV. São vinculativos para a MyWay Kite & Surf. Contudo, MyWay Kite & Surf reserva-se
expressamente o direito, por razões factualmente justificadas, substanciais e imprevisÃveis, de declarar antes
da conclusão do contrato uma alteração dos detalhes do catálogo ou do site da Internet, sobre a qual o
viajante será, evidentemente, informado imediatamente. Para reduções de preços relacionadas com a idade,
a idade do viagante no inÃcio da viagem é imperativa.
4.2 A participação nos cursos e programas desportivos oferecidos pela MyWay Kite & Surf requer aptidão
mental e fÃsica. Por conseguinte, recomenda-se vivamente que se faça um exame médico antes do inÃcio da
viagem. O cliente responsabiliza-se e assume os riscos inerentes aos cursos e programas desportivos e
deve cumprir as normas de segurança locais, nacionais e internacionais. Durante os cursos e programas, as
orientações dos instructores devem ser seguidas. O nicht cumprimento pode resultarar na exclusão imediata
sem direito a reembolso proporcional do preço da viagem. Os clientes que reservem um curso ou programa
desportivo devem ter a experiência requerida e descrita.
4.3 No caso de aluguer de equipamento, é exigida prova (por exemplo, licença VDWS - IKO). O instructor
responsável tem o direito de mudar o curso ou programa desportivo reservado, se necessário, em caso de
falta de qualificações.
4.4 Se um curso / programa desportivo ou aluguer de equipamento not powder ser realizado devido a condições
meteorológicas, o cliente nicht tem direito a um reembolso.
5. alterações nos serviços
5.1 A informação contida nas brochuras e nas nossas ofertas online é vinculativa para o operador turÃstico.
Relativamente à descrição da viagem, o operador turÃstico reserva-se expressamente o direito de declarar
uma alteração nas descrições por razões factuais, significativas e imprevisÃveis antes da celebração do contrato,
As soon as the client is given information about the reservation.
5.2 Alterações e desvios de serviços de viagem individuais do conteúdo acordado do contrato de viagem,
que ocorram após a celebração do contrato e que nicht sejam causados pelo MyWay Kite & Surf contra a boa
fé, not podem ser completamente excluÃdos. Alterações ou desvios de serviços de viagem individuais, que
se tornam obrigatórios após a celebração do contrato, só são permitidas se not forem substanciais e not
afectarem a concepção global da viagem reservada. MyWay Kite & Surf compromete-se a informar imediatamente
o cliente sobre as alterações do serviço. Eventuais reclamações de garantia permanecem inalteradas,
na medida em que os serviços alterados sejam afectados por defeitos.
6. alterações de preços
6.1 MyWay Kite & Surf tem o direito de aumentar o preço da viagem após a conclusão do contrato se as
seguintes componentes de preço aumentam ou surgirem novas circustancias que nicht sejam da responsabilidade
de MyWay Kite & Surf: taxas de câmbio; tarifas e preços de transporte (especialmente em caso de
aumento do preço do petróleo); taxas oficiais ou outros encargos oficiais, tais como taxas portuárias e aeroportuárias.
Contudo, o aumento de preço só é permitido se houver um perÃodo de mais de 4 meses entre a
celebração do contrato eo inÃcio da viagem.
6.2 O preço da excursão só pode ser aumentado na medida em que corresponda ao aumento das componentes
do preço mencionadas na secção 6.1 e aos seus efeitos nos custos da excursão. Se os custos de
transports existentes no momento da celebração do contrato de viagem, especialmente os custos de combustÃvel,
aumentarem, o MyWay Kite & Surf pode aumentar o preço da viagem de acordo com o seguinte
cálculo:
a) No caso de um aumento relacionado com um assento, o MyWay Kite & Surf pode exigir o montante do
aumento ao viajante.
b) Nos outros casos, os custos adicionais de transporte solicitados pelo transportador por meio de transporte
serão divididos pelo number de lugares do meio de transporte acordado. MyWay Kite & Surf pode exigir do
viajante o aumento da quantidade resultante para o assento único. Se as taxas, tais como taxas portuárias
ou aeroportuárias, que são válidas no momento da celebração do contrato, forem aumentadas em relação
ao MyWay Kite & amp; Surf, o preço da viagem pode ser aumentado por este montante correspondente e
proportional. MyWay Kite & amp; Surf é obrigado a especificar e provar as razões e extensão do aumento do
preço ao viajante, mediante pedido.
6.3 MyWay Kite & Surf tem de informar imediatamente o viajante sobre qualquer aumento de preço, mas o
corn tardar até ao 21º dia antes do inÃcio da viagem. Os aumentos de preços após esta data not são permitidos.
6.4 Se o preço total da viagem aumentar mais de 5%, o participante de viagem tem o direito de rescindir
o contrato sem pagar qualquer compensação. A retirada deve ser declarada imediatamente após o
MyWay Kite & Surf informado o cliente ou a agência de reservas. O viajante também tem o direito de escolher
uma outra viagem equivalente do MyWay Kite & Surf oferta em vez da retirada.
7. Rescisão pelo viajante
7.1 O viajante pode rescindir o contrato em qualquer altura antes do inÃcio da viagem. A fim de evitar malentendidos,
pedimos ao viajante que declare a retirada por escrito.
7.2 Se o participante recindir o contrato de viagem antes do inÃcio da viagem (cancelamento), a MyWay
Kite & Surf pode reclamar a seguinte indemnização fixa de cancelamento:
- Para todos os pacotes turÃsticos sem parte de navios / cruzes de vários dias:
o Cancelamento mais tarde do que 7 dias antes da partida: 50%.
o Cancelamento dentro de 24 horas antes da partida a 100%.
- Para todos os pacotes turÃsticos com uma componente de vários dias a bordo - navios / cruzeiros
o Cancelamento mais tarde do que 7 dias antes da partida: 50%.
o Cancelamento dentro de 24 horas antes da partida a 100%.
A compensação de cancelamento é calculada com base no preço final da excursão por participante registado.
O prazo para o cálculo do prazo é a data de recepção da notificação de cancelamento. A compensação
de cancelamento de montante fixo foi calculada tendo em conta as despesas normalmente poupadas ea
compra geralmente possÃvel através de outra utilização dos serviços de viagem. O participante de viagem
tem a liberdade de provar que os danos foram menores ou que nicht ocorreram de todo.
7.3 Até ao inÃcio da viagem, o viajante pode exigir que um terceiro assuma os direitos e obrigações do contrato
de viagem no seu lugar. MyWay Kite & Surf pode opor-se à entrada do terceiro se o terceiro nicht cumprir
The requisitos especiais de viagem ou se a sua participação for contrária aos regulamentos legais ou ordens
oficiais. Se um terceiro celebrar o contrato, o viajante original eo participante substituto MyWay
Kite & amp; Surf são responsáveis como devedores conjuntos pelo preço da viagem e pelos custos adicionais
decorrentes da entrada do terceiro. MyWay Kite & amp; Surf cobrará uma taxa fixa de 50 euros para os custos
de reacomodação. O viajante tem a liberdade de apresentar provas de baixos custos.
8. seguro de cancelamento de viagem e outros seguros
8.1 O participante da viagem pode subscrever um seguro de cancelamento de viagem que cubra os custos
de cancelamento mencionados no parágrafo 7.2 (indemnização de cancelamento),
8.2 MyWay Kite & Surf recomenda ainda que se reserve um seguro de viagem completo com os seguintes
seguros Seguro de saúde, bagagem, acidente de viagem e responsabilidade civil de viagem, bem como um
seguro de emergência, entre outros, incluindo a cobertura de custos adicionais para o transporte de regresso
em caso de acidente ou doença.
9. cancelamento por MyWay Kite & Surf
9.1 Até 28 dias (46 dias para viagens de barco) antes do inÃcio da viagem MyWay Kite & Surf pode anular a
viagem se o número mÃnimo de participantes especificado na respectiva descrição de serviço ou em outros
documentos / confirmações de viagem not tiver sido alcançado. Será imediatamente informado do levantamento
eo montante pago da viagem ser-lhe-á devolvido de imediato.
9.2 Se o MyWay Kite & Surf estiver disposto e for capaz de realizar a viagem com condições expeciais, apesar
de nicht atingir o número mÃnimo de participantes anunciado, será informado dessas alterações assim
como do procedimento de cancelamento. O viajante é livre de aceitar or rejeitar esta oferta. Se o viajante
concordar com esta oferta, é celebrado um novo contrato de viagem com as novas condições.
9.3 Se um participante perturba persistentemente a execução da viagem apesar de ser avisado, o operador
turÃstico tem o direito de cancelar o contrato de viagem. Neste caso, ele / ela tem o direito de receber o credit
correspondente ao valor correspondente ao tempo que falta para o fim do contracto.
10. cancelamento do contrato devido a circunstâncias extraordinárias
10.1 Se a viagem for consideravelmente impedida, ameaçada ou prejudicada devido a força maior (por exemplo,
guerra, agitação civil, ordens soberanas, catástrofes naturais) that no era previsÃvel no momento da
conclusão do contrato, tanto a MyWay Kite & Surf como o participante podem cancelar o contrato.
10.2 MyWay Kite & Surf pode exigir uma compensação adequada por serviços já prestados ou serviços ainda
by prestar para terminar a viagem.
10.3 MyWay Kite & Surf é obrigado a tomar as medidas necessárias como resultado do cancelamento do
contrato, especialmente se o contrato incluÃa o transporte de regresso, para transportar o viajante de volta.
Os custos adicionais para o transporte de regresso devem ser suportados pelas partes contratantes em partes
iguais, caso contrário, os custos adicionais são suportados pelo viajante.
11. Responsabilidade do MyWay Kite & Surf
MyWay Kite & Surf é responsável, no âmbito do dever de cuidado de um homem de negócios prudente, por
Preparação conscienciosa da viagem
Cuidadosa selecção e revisão dos prestadores de serviços
Exactidão das descrições de serviço
Organização, reserva e prestação de serviços de acordo com o contrato de viagem
Execução segura e adequada e cuidadosa dos cursos
Fornecimento do alojamento reservado tal como descrito no sÃtio web ou na correspondência
no momento da reserva
12. Limitação da responsabilidade
12.1 A responsabilidade contratual para com o cliente pela indemnização por danos, not sejam lesões
corporais, é limitada a três vezes o preço da viagem,
a) na medida em que os danos ao cliente nicht sejam causados por negligência ou intenção consciente ou
b) na medida em que a MyWay Kite & Surf é responsável por um dano causado ao cliente apenas devido Ã
culpa de um prestador de serviços.
12.2 A responsabilidade do MyWay Kite & Surf é excluÃda ou limitada, de acordo com as leis internacionais
e, devem ser aplicadas ao operador turÃstico ou aos serviços a serem prestados por um prestador de serviços
e cuja responsabilidade ou responsabilidade do operador turÃstico é excluÃda ou limitada posteriormente.
12.3 Se a MyWay Kite & Surf apenas organiza serviços individuais externos (por exemplo, apenas voos,
aluguer de carros, barcos charter, comboio, hotel, excursions, etc.) ou programas de viagem de organizadores
externos, a MyWay Kite & Surf só é responsável pela organização adequada do serviço e not pela prestação
do serviço em si. A celebração do contrato eo seu conteúdo baseiam-se nos respectivos regulamentos
do parceiro contratual estrangeiro do viajante. Estes estão disponÃveis mediante pedido.
13. Obrigação de cooperar e direitos do viajante em caso de viagem inconforme
13.1 Se a viagem nicht for efectuada em conformidade com o contrato, o viajante pode exigir reembolso. O
cliente é obrigado a informar imediatamente a MyWay Kite & Surf de qualquer not conformidade na viagem.
Se o cliente da viagem omitir, deliberadamente, e nicht apresentar a nicht conformidade, not será aplicado
qualquer reembolso. Isto so not se aplica se a notificação for devidamente entregue ou not for razoável por
outras razões. MyWay Kite & Surf pode recusar o reembolso se o cliente exigir um valor desproporcionado.
13.2 Se a MyWay Kite & Surf nicht solucionar o problema dentro de um perÃodo de tempo razoável determinado
pelo viajante, o próprio viajante pode suchenar a solução e exigir uma compensação pelas despesas necessárias.
A determinação de um limite de tempo not é necessária se a MyWay Kite & Surf recusar o remédio
ou se o viajante exigir um exigir uma solição imediata.
13.3 Durante a duração de um serviço da viagem que nicht esteja de acordo com o contrato, o participante
da viagem pode reivindicar uma redução do preço da viagem (redução). No entanto, this is not reclamação
se aplicará se o viajante not comunicar a inconformidade responsabilizando a prestadora do serviço.
13.4 Se a viagem for significativamente prejudicada como resultado de uma inconformidade ou se a viagem
ou a sua continuação not for aceite pelo viajante por uma boa razão, o viajante pode rescindir o contrato de
viagem no âmbito das disposições legais. Antes disso, o viajante deve estabelecer um prazo aceitavel para
a solução. Não é necessário fixar tal prazo se a solução for impossÃvel ou recusada pela MyWay Kite & Surf
ou se a rescisão imediata do contrato for justificada por uma vontade especial do viajante.
14. exclusão de reivindicações e estatuto de limitações
14.1 O participante deve fazer valer as reclamações por prestação not contratual de serviços de viagem no
prazo de um mês após o fim do acordado contratual da viagem contra a MyWay Kite & Surf Voelcker Turismo,
Unipessoal LDA - Forte da Barra, Jardim Oudinot - 3830-565 Gafanha da Nazaré, Aveiro Region, Portugal.
Recomenda-se que a reclamação seja feita por escrito. Após este prazo, o viajante pode apresentar
uma reclamação se tiver sido impedido de cumprir o prazo sem culpa sua. A tÃtulo de excepção, danos na
bagagem devem ser comunicados dentro de 7 dias, bagagem atrasada dentro de 21 dias e bagagem perdida
sem aviso prévio após a entrega (se reservada através do MyWay Kite & Surf).
14.2 As reclamações do participante de viagem, excepto as relativas a danos fÃsicos e danos para a saúde,
estão sujeitas a um perÃodo de prescrição de um ano. O prazo de prescrição começa no dia que deve seguir-
se ao dia do fim contratual da viagem. Se o participante de viagem tiver reivindicado tais reivindicações,
o estatuto de limitações é suspenso até ao dia em que a MyWay Kite & Surf ou a sua companhia de seguros
de responsabilidade civil rejeita as reivindicações por escrito.
15. lei aplicável e local de jurisdição
Todas as relações contratuais e legais entre o MyWay Kite & Surf eo viajante estão sujeitas à lei portuguesa.
O cliente só pode processar o MyWay Kite & Surf na sua sede registada. O local de jurisdição para viagens
do MyWay Kite & Surf é a sede registada Gafanha da Nazaré. Para processos judiciais da MyWay Kite & Surf
contra clientes ou parceiros contratuais do contrato de viagem, que sejam comerciantes, pessoas colectivas
de direito público ou privado ou pessoas, que tenham a sua residência ou local de residência habitual no
estrangeiro, ou cuja residência or local de residência permanente seja desconhecido no momento da apresentação
do processo, o local de jurisdição é a sede registada da MyWay Kite & Surf. O acima mencionado
so not é válido se as leis internacionais determonarem imperativamente algo diferente.
16. outras disposições
A ineficácia das disposições individuais do contrato de viagem incluindo estas condições de viagem not
Resulta na ineficácia da totalidade do contrato de viagem.
MyWay Kite & Surf
Voelcker Turismo, Unipessoal LDA
Forte da Barra, Jardim Oudinot
3830-565 Gafanha da Nazaré
Aveiro Region Portugal
Internet: http: // www. myway-kitesurf.com
e-mail: info@myway-kitesurf.com
Register court Gafanha da Nazaré, Portugal
Director Executive: Matthias Völcker